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["苏州市级财政支出项目绩效再评价评分表（2024年度）"]
["项目名称",null,"专项热线维护费",{"$nulls":3},"项目单位","苏州市医疗保障局"]
[]
["类别",null,"指标名称","权重",null,"评分结果",null,"备注"]
[]
["决策",null,"立项程序规范性","0.50",null,"0.50",null,""]
["决策",null,"立项依据充分性","0.50",null,"0.50",null,""]
["决策",null,"绩效指标明确性","0.50",null,"0.50",null,""]
["决策",null,"绩效目标合理性","0.50",null,"0.50",null,""]
["决策",null,"资金分配合理性","1.00",null,"1.00",null,""]
["决策",null,"预算编制科学性","0.50",null,"0.50",null,""]
["过程",null,"资金到位率","0.50",null,"0.50",null,""]
["过程",null,"资金使用合规性","2.00",null,"2.00",null,""]
["过程",null,"预算执行率","8.00",null,"8.00",null,""]
["过程",null,"制度执行有效性","2.00",null,"1.00",null,""]
["过程",null,"管理制度健全性","1.00",null,"1.00",null,""]
["产出",null,"客服人员数量","7.50",null,"7.50",null,""]
["产出",null,"客服终端设备","7.50",null,"7.50",null,""]
["产出",null,"客服工单在线答复率","7.50",null,"7.50",null,""]
["产出",null,"客服工单及时交办办结率","7.50",null,"3.75",null,""]
["效益",null,"客服电话一次性接通率","17.50",null,"17.50",null,""]
["满意度",null,"电话热线服务满意度","17.50",null,"15.40",null,""]
[]
["指标质量（10分）",null,null,{"v":10,"d":"10.00"},null,"5"]
["报告质量（7分）",null,null,{"v":7,"d":"7.00"},null,"3.5"]
["组织管理工作（1分）",null,null,{"v":1,"d":"1.00"},null,"1"]
["合计",null,null,100,null,"84.65"]